Privacy Policy

Ace Rivet and Fastener Inc. Privacy Policy

Effective Date: May 5, 2025

1. Introduction

Ace Rivet & Fastener Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our business, including through our website, forms, phone, SMS (text messaging), email, and other services.

By using our services or providing your information, you consent to the practices described in this policy.

2. Contact Information

If you have any questions about this Privacy Policy, you may contact us at:

3. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Business name
  • Address
  • Any information you provide through forms or communications

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data (cookies, analytics)

Communication Data

  • SMS/text message interactions
  • Email correspondence
  • Call recordings (if applicable)

4. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide services
  • Send appointment confirmations, order updates, and follow-ups
  • Deliver SMS and email communications (with your consent)
  • Improve our services and customer experience
  • Maintain internal records and reporting
  • Comply with legal and regulatory requirements

5. SMS & Communication Privacy (A2P Compliance)

We respect your privacy when it comes to messaging.

  • SMS consent is not shared with third parties for marketing purposes
  • We only send messages you have opted into receiving
  • You may opt out at any time by replying STOP
  • For assistance, reply HELP or contact us directly

6. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Trusted service providers (e.g., CRM platforms, communication tools like Twilio/LeadConnector)
  • Payment processors (if applicable)
  • Legal authorities when required by law

All third parties are required to protect your data.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements

9. Your Rights & Choices

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate data
  • Request deletion of your information (where applicable)
  • Opt out of marketing communications at any time

To exercise these rights, contact us at:
privacy@acerivet.com

10. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Enhance user experience
  • Track website performance
  • Analyze traffic and usage

You can adjust your browser settings to refuse cookies if you prefer.

11. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

14. Acceptance of This Policy

By using our services or providing your information, you acknowledge that you have read and agree to this Privacy Policy.